About This Role
We’re looking for an Entry Level Chat Support Team Lead to join our growing support team. You’ll help manage a small group of chat agents, ensure quality customer interactions, and help your team succeed. No prior leadership experience is required – we provide full training and support to help you grow into this role.
What You’ll Do
In this role, you’ll support chat agents with day-to-day tasks, help answer customer questions when needed, monitor chat quality, and contribute to a positive team environment. You’ll work closely with your team to solve problems and share best practices. This is a hands-on role where you’ll stay involved in direct customer support while helping your teammates improve.
Skills/Background Needed
You should have strong communication skills, patience, and a genuine interest in helping both customers and teammates. Experience with live chat or customer support is helpful but not required – we’ll train you on all systems and processes. Comfort with basic computer skills and team chat apps is important. A positive attitude and willingness to learn go a long way in this role.
What We Offer
Full training provided before you start. Flexible, fully remote work from anywhere. Supportive team environment where you’ll receive ongoing guidance. Clear opportunities to develop your leadership and customer service skills.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Ongoing
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.