Are you passionate about providing exceptional customer service? Do you want to work for a company that values growth and development? We’re seeking a friendly, detail-oriented Consumer Care Representative to support members and partners through our call center. In this role, you’ll be the first point of contact for inquiries about benefits, eligibility, claims, and general account questions—making a direct impact on the experience of those you help.
If you enjoy helping others, thrive in a dynamic environment, and communicate clearly over the phone, this role may be a great fit. No prior experience is required—we provide thorough, customized training to set you up for success.
Roles: Handle inbound calls from members and partners with professionalism and empathy. Explain benefits, coverage details, eligibility, and claim status. Assist with online quote requests and live chat support. Accurately document interactions and update member records. Resolve concerns and escalate complex issues as needed. Meet productivity and quality standards while maintaining up-to-date knowledge of plans and procedures.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, 40 hours per week. Hours are 10:30 AM–7:00 PM, Monday–Friday, with opportunities to shift earlier hours as they become available. Hybrid schedule options may be available.
Skills/background needed: High school diploma or equivalent. Basic computer skills, including comfort with Microsoft Word and Microsoft Excel. Ability to actively listen and understand information. Strong interpersonal, written, and oral communication skills. Comfortable typing and using a computer mouse for extended periods. Ability to hear clearly at normal speaking levels and perceive detailed spoken information. Willingness to learn and adapt in a fast-paced environment.
Location: Work from home—fully remote position open to applicants worldwide.
You’ll receive comprehensive training tailored to help you succeed. As you grow in the role, you’ll have opportunities for advancement and the chance to cross-train into other areas, building a broad foundation of knowledge. We offer a supportive team environment where your development matters.
This is a benefit-eligible position offering health and dental insurance, a retirement plan with employer contributions, and paid time off.
We are an equal opportunity employer committed to building a diverse and inclusive workplace.
Ready to get started? Submit your application below.