About the role:
We’re looking for a Content Writer to join our team in creating clear, customer-focused content for digital products and services. In this role, you’ll develop content strategies, write engaging copy, and collaborate with designers and product teams to help customers understand complex information through straightforward narratives and visuals.
This is a fully remote position where you’ll work from home and have the flexibility to build meaningful content that supports both business goals and customer understanding.
What you’ll do:
• Develop content strategies that align with digital products and services to support customer journeys and improve understanding through clear writing and visual storytelling
• Create content frameworks for web platforms, mobile interfaces, and marketing materials that guide consistent messaging across all touchpoints
• Collaborate with product owners, designers, and engineering teams to translate complex concepts into approachable, easy-to-understand copy
• Establish content standards and tone of voice guidelines that reflect organizational values and build trust with customers
• Review and refine customer-facing materials including help content, digital forms, and support resources to improve clarity and user adoption
• Map content across customer journeys to ensure each interaction is supported with clear, actionable information
• Work with compliance and legal teams to ensure all content meets regulatory requirements while remaining accessible and engaging
• Analyze content performance metrics across digital channels and use insights to refine messaging and improve user experience
• Test content prototypes and adjust language based on user feedback and customer behavior
• Champion accessibility and inclusive language practices in all content work
Skills/background needed:
• Experience creating content for digital products and services, ideally in complex domains
• Proficiency in design and content tools such as Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign), or similar platforms
• Strong skills in information architecture, content structure, and UX writing
• Excellent written communication and editing abilities
• Experience working in remote or hybrid team environments using digital collaboration tools
• Ability to balance regulatory requirements, business goals, and customer clarity
• Experience using data and user research to validate content decisions and improve digital experiences
What we offer:
• Fully remote work arrangement – work from home with flexibility
• Competitive entry-level pay, details shared upon application
• Full training and support to help you succeed in the role
• Opportunity to grow your skills in content strategy and digital product design
• Collaborative team environment with supportive colleagues
• Health, wellness, and retirement benefits
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full time
Location: Remote – Open to applicants worldwide
Ready to get started? Submit your application below.