About the role
We’re looking for friendly, reliable people to join our customer support team. No prior experience necessary – we provide full training and support every step of the way. You’ll be helping customers resolve their questions and concerns through chat and calls, working from the comfort of your own home.
This is a great entry-level role if you’re looking to build customer service experience in a supportive, collaborative environment.
What you’ll do
• Handle customer inquiries via live chat and phone calls
• Respond to customer questions with professionalism and care
• Manage customer accounts and provide assistance
• Enter application data accurately
• Follow company procedures and policies
• Learn and adapt to new tools and systems
• Multitask and prioritise work effectively
• Participate in required training and certification tests
Skills/background needed
• Basic to intermediate computer skills
• Ability and willingness to learn new technology quickly
• Strong verbal and written communication
• Professional attitude and demeanour
• Self-motivated and organised
• Comfortable working from home independently
• 18 years of age or older
• Ability to pass a background check and drug test
• Reliable internet connection required
What we offer
• Full paid training programme to get you started
• Fully remote work – work from home with flexibility
• Competitive entry-level pay, details shared upon application
• Performance incentives on top of base pay
• Supportive and collaborative team environment
• Paid time off
• Retirement benefits
• Health coverage options
Preferred (not required)
• Previous customer support or technical support experience
• Bilingual skills (Spanish)
• Familiarity with CRM systems
• Previous call centre experience
Contract length
Full-time, Seasonal
Location
Open to applicants worldwide (fully remote)
Ready to get started? Submit your application below.