We are looking for a friendly and dedicated Customer Service Representative to join our team. You’ll be the first point of contact for customers, handling inquiries via phone, email, chat, and SMS. No prior experience is necessary—we provide full training to get you up to speed.
Roles: Answer customer inquiries, resolve routine issues and complaints, document interactions accurately, manage multiple communication channels, and escalate complex issues when needed.
What you’ll do:
Handle high volumes of inbound and outbound customer interactions across multiple channels—phone, email, chat, and SMS. Respond to inquiries about services and processes. Listen actively to customers, understand their needs, and provide clear solutions. Document all interactions thoroughly so other team members can follow up with complete context. Resolve most issues on your first contact without unnecessary transfers. Work flexibly within your assigned schedule.
Skills/background needed: High school diploma or equivalent. Strong communication skills, both written and verbal. Ability to listen carefully and understand customer issues. Problem-solving mindset. Comfort using multiple web-based tools and systems at the same time. Willingness to learn new processes and systems. Ability to multitask and stay organized during busy periods. A customer-first attitude and patience when handling challenging interactions.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing.
Location: Local positions available (on-site in Jacksonville, FL). Monday–Friday, 8am–5pm.
Why join us: We foster a safe, professional, and supportive work environment where you can grow and develop. You’ll receive comprehensive training, access to flexible benefits, and opportunities to advance your skills. We welcome diverse backgrounds and are committed to creating an inclusive workplace for everyone.
Ready to get started? Submit your application below.