Are you someone who enjoys helping others and solving problems? We’re looking for a customer service representative to join our growing team. In this role, you’ll be the first point of contact for customers, helping them with their questions and concerns while delivering excellent service. You’ll handle inquiries across multiple channels, resolve issues, and work with your team to ensure every customer has a great experience. If you’re a good communicator, enjoy problem-solving, and are motivated by helping people, we’d love to hear from you.
About the Role:
In this position, you’ll:
Respond promptly to customer inquiries via phone, email, and live chat
Provide accurate information about products, services, and policies
Resolve customer concerns and escalate issues to the right team members when needed
Record customer interactions in our system for tracking and follow-up
Help troubleshoot common issues and confirm that problems are resolved
Identify what customers need and suggest solutions to improve their experience
Work collaboratively with teammates to share insights and improve our processes
Schedule: Monday to Friday, with shift options available (9:00 AM–5:30 PM or 10:30 AM–7:00 PM)
Work Location: In-person, on-site role
Skills/background needed:
Prior customer service experience is helpful but not required—we provide full training
Strong verbal and written communication skills
Problem-solving ability and attention to detail
Ability to multitask and stay calm under pressure
Basic computer skills (experience with CRM or ticketing systems is a bonus)
High school diploma or GED
Location: Local position available in the Bath, PA area. On-site work required.
Contract length: Full time, permanent
Rate: Competitive entry-level pay, details shared upon application
What we offer:
Health, dental, and vision insurance
Paid time off and sick leave
Life insurance
Retirement savings programme with employer matching
Employee discounts
Flexible scheduling options
Supportive team environment
Full training provided
Opportunity for growth within the company
We’re committed to creating a workplace where you feel valued and supported. Whether this is your first customer service role or you’re looking to grow your skills further, we’ll provide the training and guidance you need to succeed.
Ready to get started? Submit your application below.