Are you a positive, solution-oriented problem-solver who thrives in a fast-paced environment? We’re seeking a Customer Service Representative to join our dynamic, high-volume support team!
You’ll interact with engaged, knowledgeable, and active customers every day. You’ll multitask across multiple systems while supporting customers through chat, email, phone, and other channels. From educating new users to troubleshooting complex processes, no two days look quite the same. Success in this role takes strong computer skills, quick adaptability, and the ability to stay organized and solution-focused even when things are busy.
The ideal candidate is a confident multitasker with solid computer skills who learns quickly, communicates well, and stays positive under pressure.
What You’ll Do
Customer Support & Communication
• Communicate effectively with a high volume of customers by phone, email, chat, and in-person, building rapport and fostering positive relationships
• Educate customers on account details, processes, and terms and conditions
• Proactively address and resolve challenging customer interactions, including handling escalated calls, and escalate further when necessary
• Maintain a professional demeanor in all situations
Systems & Payment Processing
• Develop in-depth expertise in our website’s full range of features
• Work within partner company systems with high levels of accuracy
• Process a range of payment methods (cash, credit cards, checks) accurately and promptly, adhering to all financial policies
• Address payment-related questions and complete related administrative tasks when appropriate
• Utilize advanced software skills to complete complex tasks and maintain precise records
Workload & Adaptability
• Prioritize your daily workload to meet customer needs and business deadlines while demonstrating sound decision-making on concurrent responsibilities
• Ensure meticulous attention to detail in all aspects of communication and work
• Adapt to changes in processes, procedures, and the work environment; show willingness to learn new processes and systems as technology changes
Team Collaboration
• Facilitate successful internal communications between cross-functional departments
• Collaborate with team members and management to enhance customer experiences and maintain a positive work environment
• Actively participate in team meetings and training sessions
• Perform additional responsibilities and special projects as assigned by management, demonstrating flexibility
What We Offer
• A supportive, team-based work environment
• Hands-on training to set you up for success from day one
• Clear pathways for growth and advancement within the organization
• The chance to work in a dynamic, fast-moving industry where no two days look the same
• Comprehensive benefits package including health, dental, and vision insurance
• Retirement plan with employer match
• Paid time off
• Life insurance and disability coverage
Roles: Customer Service Representative
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent position
Hours: Monday through Friday, with shifts available including 8:00am–5:00pm and 10:00am–7:00pm. Schedule flexibility may be available with advance notice.
Skills/background needed:
• One year of experience in a professional office environment (or equivalent demonstrated skills)
• High School Degree or GED
• Ability to clearly and effectively communicate on multiple channels including phone, email, chat, and in-person interactions
• Ability to use critical thinking to de-escalate and provide solutions
• Advanced data entry, technology, and computer software skills
• Commitment to a high level of accuracy and attention to detail
• Proven ability to successfully multitask in a fast-paced environment
• Ability to work independently and confidently to meet customer needs
• Self-motivated and dependable
• Bilingual candidates (Spanish) are encouraged to apply
• Eligible to work and pass a background check
Location: Open to applicants worldwide
Ready to get started? Submit your application below.