Roles: Customer Service Representative
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Remote – Work from home
Skills/background needed: High school diploma or equivalent; no prior experience necessary, though customer service experience is a plus.
About the role
This is an entry-level remote position perfect for someone starting their customer service career. You’ll be the main point of contact for customers, handling their requests and questions across multiple channels including phone, chat, and email. No prior experience is required—full training will be provided to set you up for success.
Your main responsibilities will include:
• Manage customer interactions across phone, chat, and email, ensuring requests are resolved accurately and on time from start to finish• Handle customer inquiries, service requests, scheduling, and account modifications• Document all customer interactions and updates in our systems• Work with internal teams to resolve issues and provide follow-up support• Identify when issues need to be escalated and route them appropriately• Use our CRM system and other business tools to access customer information and process requests• Maintain performance standards around quality, productivity, and customer service agreements• Perform additional tasks as assigned
What we’re looking for
You should have strong communication skills—both written and verbal—and the ability to stay organised while managing multiple customer requests at once. You’ll need to be detail-oriented, reliable, and comfortable learning new systems. Problem-solving skills and the ability to stay calm under pressure are important. If you’re comfortable with basic computer use (Microsoft Word and Excel), you’re ready to start.
What we offer
Full training and onboarding to help you succeed in the role. A supportive team environment where you can develop your skills. Flexible remote work from home. Opportunities to grow within the company. Competitive benefits package including medical, dental, vision, and life insurance. Paid time off, holidays, and personal days. 401(k) matching and other employee perks.
If you’re ready to start your customer service career and work from home, we’d love to hear from you.
Ready to get started? Submit your application below.