We’re looking for a friendly, enthusiastic Customer Service Representative to join our remote team. You’ll be the go-to person for customer support across email, phone, and live chat. No prior experience is necessary—we provide full training on all our services, systems, and tools.
This is a great opportunity to develop strong customer service skills while working from home in a supportive, collaborative environment.
Responsibilities
• Respond to customer inquiries via email, phone, and live chat
• Provide technical support and walk customers through how to use our platform
• Proofread and edit customer communications
• Keep detailed records of all customer interactions
• Help train new users during onboarding sessions and educational events
• Work with team members across different offices to deliver consistent support
• Stay updated on new product features and platform improvements
• Handle customer concerns professionally and find appropriate solutions
• Follow all communication guidelines and support procedures
Skills and background needed
• Strong written and verbal communication skills
• Genuine interest in helping people and solving problems
• Comfort using email, Microsoft Word, and Google Docs
• Familiarity with Windows and Mac operating systems
• Ability to manage multiple tasks and stay organised
• Detail-oriented and reliable
• Patient listener with excellent people skills
• Able to stay calm and focused during busy periods
• Comfortable working independently and as part of a team
• Self-motivated and able to work productively from home
It’s a plus if you have:
• Experience with customer support software or ticketing systems
• Background in technical support or IT
• Public speaking experience or comfort presenting to groups
• Video editing, graphic design, or creative production experience
• Passion for the entertainment, film, or television industry
What we offer
• Fully remote position—work from home
• Comprehensive training on all systems and processes
• Supportive team environment
• Opportunity to develop valuable customer service skills
• Potential for growth within the company
Contract length: Ongoing
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide. Work from anywhere.
Ready to get started? Submit your application below.