About this role:
We are seeking a compassionate, customer-focused Customer Service Representative to support our customers through live chat and digital channels. You will help customers navigate their benefits and claims, answer questions, and resolve issues with kindness and respect. This is a fully remote position where you’ll work from home and be the helpful voice behind the screen for people seeking support.
What you’ll be doing:
• Listen actively to customer needs and provide clear, supportive guidance
• Respond to customer inquiries via chat and resolve issues efficiently
• Educate customers about their benefits, resources, and options
• Anticipate customer needs and offer helpful solutions
• Work with your team and other departments to improve customer outcomes
• Document all customer interactions accurately and maintain confidential records
• Follow company policies and procedures to deliver consistent service
Your success will be measured by:
• Customer satisfaction with the support you provide
• Your ability to resolve customer issues first contact
• Quality and accuracy in customer interactions
• Consistency in meeting your assigned work schedule
What we provide:
• Comprehensive onboarding and orientation to help you succeed
• Full training program (approximately 7 weeks) to prepare you for the role
• Ongoing coaching and mentoring support from your team
• All equipment and resources you need to work from home
• A supportive, inclusive culture focused on continuous learning and growth
Skills/background needed:
• No prior experience required – we provide full training
• Demonstrated empathy and strong communication skills
• Respectful, kind demeanor in all interactions
• Basic computer skills and ability to learn new systems
• Problem-solving ability and willingness to help customers
• Ability to handle multiple tasks in a fast-paced environment
• High School Diploma, GED, or equivalent
Essential requirements:
• High-speed internet connection (minimum 100 Mbps) at your home
• Availability to work between 7am–7pm in your local time zone, Monday through Friday
• Flexibility with your schedule, with advance notice if changes occur
• Ability to maintain a professional, quiet workspace at home
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Hours: 40 hours per week
Location: Fully remote – work from home
Benefits:
This full-time position includes a comprehensive benefits package designed to support your well-being, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs. Full details are provided during the application process.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws.
Ready to get started? Submit your application below.