Help businesses succeed with cloud-based software solutions
We’re a growing, fully remote company that provides software platforms to help organizations streamline their operations and serve their customers better. Our platform powers critical workflows for businesses across multiple industries, from small teams to large enterprises. We’re on a mission to make powerful technology accessible to everyone.
Why This Role
We’re looking for a Customer Success Analyst to support our growing client base. In this role, you’ll act as a trusted partner to our customers after they go live, helping them successfully operate, troubleshoot, and scale their use of our platform. You’ll work closely with customer teams and coordinate across our product, engineering, and sales departments.
What You’ll Do
• Manage a portfolio of live clients as their go-to partner for questions and support
• Conduct regular check-ins and build strong relationships with customer stakeholders at all levels
• Help customers configure workflows and set up the platform to match their specific goals
• Handle support requests, troubleshoot issues, and assist customers on calls to resolve problems
• Work with our product and engineering teams to report bugs, share customer feedback, and understand resolution timelines
• Track and manage support tickets to ensure customers get timely help
• Train customer teams on how to use platform features and best practices
• Support implementations during busy periods by helping with setup and project coordination
• Keep customers informed about new features and updates in clear, easy-to-understand language
• Handle difficult customer situations with professionalism and calm, turning challenges into trust-building moments
Skills and Background Needed
• Strong people skills – you’re comfortable talking with customers at all levels and managing different personalities
• Problem-solving mindset – you approach issues systematically and think through solutions logically
• Ability to stay calm and professional under pressure, especially during escalations
• Excellent communication – you can explain complex ideas clearly, both in writing and verbally
• Strong organizational skills – you manage multiple tasks and accounts without losing track
• Proactive attitude – you spot potential problems early and address them before they escalate
• Genuine interest in customer success and willingness to go the extra mile
No prior experience required – we’ll provide full training and onboarding to help you succeed in this role.
Role: Customer Success Analyst
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full-time, permanent
Location: Fully remote – work from anywhere
We value diversity and inclusion, and we welcome people from all backgrounds to apply. Full training and support provided to help you grow in this role.
Ready to get started? Submit your application below.