About This Role
We’re looking for a Customer Success Associate to join our remote team. You’ll be the main point of contact for a group of customers, helping them get the most value from our platform and ensuring they stay happy and engaged long after they sign up.
This is a hands-on role where you’ll build strong relationships with customers, understand their needs, and work to keep their accounts healthy and growing. You’ll work closely with different teams across the company to make sure every customer has a smooth, supported experience.
What You’ll Do
• Be the named contact for a group of customer accounts, building relationships based on trust and consistent support
• Monitor account health and product usage, spotting any issues early and taking action to keep accounts on track
• Conduct regular check-ins with customers to review their progress and connect their goals to the value they’re getting from the platform
• Identify customers at risk of leaving and work with internal teams to resolve issues and keep them satisfied
• Coordinate across sales, support, and product teams to ensure customers have a seamless experience
• Spot opportunities for customers to expand their use of the platform and pass these to the sales team
• Track and report on key metrics like retention and account health to measure success
Skills/background needed
• Experience in a customer-facing role (customer support, account management, or similar) – no specific years required for entry-level candidates
• Strong communication and interpersonal skills; able to build rapport and influence others
• Ability to work independently and take ownership of your work
• Good organisational and time-management skills
• Comfortable learning new tools and platforms
• Problem-solving mindset and willingness to help customers succeed
Nice to Have
• Familiarity with customer success tools or CRM systems
• Experience working with enterprise software or SaaS companies
What We Offer
• Fully remote position – work from home with flexible scheduling
• Full training provided to help you succeed in the role
• Supportive team environment with mentoring from experienced colleagues
• Opportunities to grow your skills and progress your career
• Collaborative culture with regular communication and feedback
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent
Location: Remote – open to applicants worldwide
Ready to get started? Submit your application below.