Role Overview
We’re looking for a Customer Success Manager to join our growing team. In this role, you’ll build strong relationships with our customers, ensure they achieve their goals with our platform, and help drive their long-term success and satisfaction.
What You’ll Do
You’ll own the success of a portfolio of customers by:
• Building trusted partnerships with key stakeholders and decision-makers at each account
• Creating and executing success plans that align with each customer’s goals
• Translating product features into real business outcomes for customers
• Monitoring customer health and identifying risks early, then developing solutions
• Coordinating with internal teams (Sales, Solutions, Support, Product) to ensure customers achieve their desired results
• Communicating regularly with leadership to demonstrate the value customers are realizing
• Supporting renewal conversations by showcasing proven results and identifying growth opportunities
• Maintaining accurate forecasts and reporting on account status
Skills/Background Needed
• 12+ years of experience managing complex enterprise customers in SaaS or platform environments
• Proven track record owning large customer accounts with executive-level visibility
• Strong business acumen and the ability to connect product adoption to measurable ROI
• Excellent communication skills with confidence presenting to senior leaders
• Experience driving customer renewals and identifying expansion opportunities
• Ability to work proactively with ambiguity and navigate high-stakes situations
• Experience identifying and managing customer risks before they become problems
• Background in identity, security, governance, or other mission-critical platforms is a plus but not required
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time
Location: Open to applicants worldwide (work from home)
What We Offer
• Fully remote work setup — work from anywhere
• Comprehensive health and wellness benefits
• Retirement plan with company match
• Employee stock purchase programme
• Flexible time away policy
• Family leave programmes
• Supportive, collaborative team environment
• Clear path for professional growth and development
Why Join Us
You’ll be part of a mission-driven team focused on delivering real value to enterprise customers. You’ll have the autonomy to own customer outcomes, the support of cross-functional teams, and the opportunity to build meaningful relationships with senior business leaders. This is a role where your impact directly influences customer success and company growth.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
Ready to get started? Submit your application below.