About the Role:We’re looking for a Customer Success Specialist to join our account management team. You’ll play a key role in helping customers succeed with our platform, ensuring they get maximum value from their investment, and identifying opportunities to support their growth.
This position is ideal for someone who enjoys building relationships, solving problems, and using data to understand what’s working for customers. You’ll be the main point of contact for your assigned accounts, working with different stakeholders to understand their needs and guide them toward success.
What You’ll Do:
Customer Support & Retention
Manage a portfolio of customer accounts and serve as the primary point of contact for your customers
Monitor how customers are using the platform and identify any signs of dissatisfaction early
Work proactively to keep customers engaged and satisfied, and spot opportunities for them to expand their use of the platform
Build strong relationships with key contacts at each customer organization
Driving Customer Success
Help customers define what success looks like for them and guide them toward achieving those goals
Understand how customers are using the product and help them adopt features that solve their problems
Track customer health and engagement so you can spot opportunities and risks early
Data-Driven Account Management
Use platform usage data and customer metrics to inform your strategy
Identify patterns and trends across your accounts to optimize how you engage with each customer
Keep accurate records of account plans, risks, and opportunities
Working With Your Team
Partner with sales, product, and support teams to create a seamless customer experience
Bring customer feedback and insights back to the organization to help improve the product and processes
About You:
You’re naturally curious and motivated to learn quickly
You’re comfortable handling uncertainty and helping others see the path forward
You’re highly organized and able to juggle multiple priorities and accounts at once
You’re customer-focused and driven by helping others achieve their goals
You communicate clearly with different types of stakeholders
You take ownership of your work and hold yourself accountable for results
Skills/background needed:Experience in customer success, account management, or a similar customer-facing role in a software environment
Familiarity with CRM systems (such as HubSpot or similar platforms)
Understanding of how to measure customer health and account performance
Ability to read and interpret product usage data
Experience with communication and collaboration tools
Comfort learning and using AI tools to boost productivity
Strong technical foundation—you’re comfortable with software concepts, integrations, and workflows
Nice-to-Haves:Interest in AI tools and how to use them effectively
Experience building automations or workflows
Familiarity with customer success platforms
Experience with data analysis or reporting tools
Knowledge of customer journey mapping or lifecycle design
Why Join Us:We’re a welcoming, mission-driven team that moves fast and values learning
You’ll work in a growing space where your contributions directly impact the business
We invest in your professional development with training programs and clear career paths
Fully remote role—work from anywhere
Supportive leadership team committed to helping you grow
What We Offer:Competitive entry-level pay, details shared upon application
Flexible time off with a minimum of two weeks paid time off per year
Fully remote work arrangement
Health and wellness benefits
Equipment support for your home workspace
Professional development opportunities
Mental health and wellbeing resources
Location:Open to applicants worldwide
Contract length:Full Time, Permanent
Rate:Competitive entry-level pay, details shared upon application
Ready to get started? Submit your application below.