General Description:
We’re looking for a friendly, detail-oriented Customer Support Representative to provide written support to our customers through email and live chat. You’ll answer product questions, help resolve customer concerns, and ensure every interaction leaves a positive impression. This is a full-time, on-site position where you’ll work in a fast-paced but supportive environment.
Your main responsibilities will include responding to customer inquiries with professionalism and accuracy, researching and resolving issues, documenting interactions carefully, and coordinating with other teams when needed to get the best outcome for each customer.
Why this role is great for entry-level candidates:
Full training will be provided on all company systems, products, and procedures. We welcome people with or without prior customer service experience—what matters most is your willingness to learn, your attention to detail, and your genuine desire to help customers. We’ll teach you everything you need to know.
Schedule:
Full-time, on-site position. Work schedule: Thursday to Monday, 7:30 AM – 4:00 PM. Training schedule: Monday to Friday, 7:30 AM – 4:00 PM.
Rate: Competitive entry-level pay, details shared upon application.
Skills and background needed:
• Excellent written communication skills—clear, professional, and accurate
• Strong attention to detail and ability to manage multiple tasks at once
• Problem-solving mindset and ability to stay calm when handling challenging situations
• Comfort learning and using new computer systems and software
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to sit for extended periods while typing and using a computer
• Reliable, punctual, and responsive to feedback
• Prior customer service experience is helpful but not required
What you’ll do after training:
• Handle a steady flow of customer emails and live chat messages professionally and efficiently
• Provide accurate, helpful product and policy information to customers
• Investigate and resolve customer concerns while balancing customer needs with company policies
• Document interactions accurately and keep detailed records
• Escalate issues to the right team when needed and follow up to ensure resolution
• Learn new systems, procedures, and product information as the company grows
• Support other business needs as assigned
Location: Local, on-site position available.
Contract length: Permanent, full-time.
Ready to get started? Submit your application below.