We’re looking for a friendly and helpful Customer Support Representative to join our team. In this role, you’ll be the voice of our company, helping customers get the most out of their software and solving problems when they arise.
What you’ll do:
You’ll handle customer inquiries via phone, chat, and email, providing friendly and knowledgeable support. Your main responsibilities will include:
• Respond to customer questions about our products and services
• Troubleshoot technical problems and guide customers to solutions
• Gather feedback from customers to help improve our offerings
• Become an expert in our software features and how they work
• Provide empathetic, professional support in a fast-paced environment
• Work collaboratively with your team to solve customer challenges
• Handle multiple tasks and priorities at once
• Show good judgment and take a proactive approach to customer needs
Skills/background needed:
• High school diploma or equivalent (GED)
• Strong communication skills, both written and verbal
• Comfort using computers and learning software quickly
• Friendly interpersonal skills and the ability to empathise with customers
• Willingness to multitask and work in a team environment
No prior customer support experience is required—we provide full training to get you up to speed.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Location: On-site position available.
Benefits:
• Health insurance (medical, dental, vision)
• Life insurance
• Health savings account
• 401(k) with employer matching
• Paid time off
• Paid holidays
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background or circumstances. If you require any accommodations during the application process, please let us know.
Ready to get started? Submit your application below.