We are hiring Customer Support Representatives to handle customer inquiries via live chat and ticketing systems on a full-time basis. You are the first line of response for customers: answering questions clearly, resolving issues quickly, and making sure every customer feels taken care of. You own your queue, you know the answer or know exactly where to find it, and you keep the tone warm and professional every single time.
What You’ll Do
Own the Support Queue: Work support tickets from customers every day. Respond quickly, resolve what you can directly, and route what you cannot to the right team.
Answer Customer Questions Clearly: Handle a wide range of customer inquiries. Give customers clear, complete answers so they do not have to write back.
Resolve Issues End to End: When a customer has a problem, work it through. Loop in the right internal team, keep the customer updated, and close the loop when it is done.
Escalate the Right Things: Know what you can handle and what needs to go up. Get escalations to the right person quickly with the context they need to act.
Keep Your Queue Organized: Tag tickets properly, use templates and shortcuts to work efficiently, and flag patterns you see so your team can fix root causes.
Communicate Warmly and Professionally: Every message you send should read as clear, warm, and helpful. No copy-paste responses that miss the point.
Skills/background needed: Entry-level customer support experience or equivalent customer-facing work, excellent written English, ability to stay organized and follow through on tasks, comfort learning new tools and software, ability to stay calm and professional when handling difficult conversations, willingness to use AI tools to help draft and speed up responses.
Contract length: Full-time, permanent
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide. Fully remote with flexible scheduling. You will need reliable internet and a quiet space to work from.
Bonus points if you have: Experience supporting families or schools, bilingual ability in English and Spanish, or familiarity with ticketing and support systems.
Full training will be provided. We are looking for someone reliable, organized, and ready to grow in a customer support role.
Ready to get started? Submit your application below.