We’re looking for an organized and patient-focused Customer Support Specialist to handle customer inquiries via chat, email, and phone. You’ll help customers by answering questions, providing account support, and working through issues in a timely, friendly way. This is a great entry-level position to start your career in customer service.
What You’ll Do:
• Work through a queue of customer inquiries using our support ticketing system, responding to messages across multiple channels
• Use our internal knowledge resources to find answers to common customer questions
• Collaborate with team leads and colleagues when you need support or clarification
• Quickly understand customer account status to provide accurate, helpful information
• Meet performance expectations including customer satisfaction ratings and response times
• Follow company processes and maintain detailed, accurate records
Skills/background needed:
• Excellent phone, email, and written communication skills
• Strong attention to detail and accuracy
• Ability to navigate multiple software systems and learn new tools quickly
• Patient, calm demeanor and ability to handle frustrated customers professionally
• Organized and able to manage multiple tasks at once
• Willingness to follow detailed processes and procedures
• Open to feedback and eager to improve
• Basic computer skills (email, web browsing, typing)
• Previous customer service or call center experience is a plus, but not required
Training & Support:
Full training will be provided. You’ll learn our systems, processes, and customer base with support from experienced team members. We’ll help you build the skills you need to succeed in this role.
Schedule:
Monday–Friday: 6 AM–6 PM
Saturday–Sunday & Holidays: 6 AM–3 PM
(Times listed in Pacific Standard Time)
We operate year-round, 365 days per year. You’ll be assigned a regular shift, and you must be flexible to work any shift within business hours. Occasional overtime may be required, and holiday coverage may be needed.
Work Format:
Fully remote – work from home in most US states. You’ll need a reliable internet connection and a suitable workspace.
What We Offer:
• Competitive entry-level pay, details shared upon application
• Health, dental, and vision coverage
• Retirement savings plan
• Supportive team environment with ongoing coaching and feedback
• Opportunity to grow within a fast-paced, growing organization
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.