We’re looking for a Customer Support Specialist to help our customers get the most from our platform. In this entry-level role, you’ll be the first person customers turn to when they need help—and you’ll own their issue from first contact through resolution.
Most customer support happens live over the phone, with additional support through email and chat. You’ll troubleshoot platform and order issues in real time, guide customers through using the platform, and work with other teams to solve problems.
What You’ll Do
- Own inbound customer issues from first contact through resolution across phone, email, and chat.
- Diagnose platform and order issues by asking good questions, understanding what the customer is experiencing, and working through problems in real time.
- Guide customers through the platform, including setup, product configuration, order management, and reporting.
- Escalate issues to the appropriate teams with clear, well-documented details when needed, while remaining the customer’s point of contact.
- Recognize patterns across customer conversations and share feedback about recurring issues and friction points with relevant teams.
- Maintain accurate records of customer interactions in our support tools.
- Contribute to help documentation and internal knowledge base articles as the team grows.
- Work with the account management team to flag opportunities and at-risk accounts identified during customer conversations.
What We’re Looking For
- High school diploma or equivalent (or relevant work experience).
- Some customer service, support, or client-facing experience—internships and part-time work count.
- Comfort working live with customers over the phone, including walking through unfamiliar problems in the moment.
- Curiosity and creative problem-solving skills, including the willingness to dig into an issue you haven’t seen before and work it through to resolution.
- Exposure to technology, SaaS, or eCommerce products is a plus, but not required.
Growth Opportunity
This position is designed as an entry point into the company. Customer Support Specialists develop deep platform expertise and direct customer insight—the foundation for advancement into senior support, account management, implementation, product, or operations roles as the team grows.
What We Offer
- Health, dental, and vision insurance
- Paid time off
- Retirement plan with employer match
- Flexible work-from-home options
- Supportive team environment with room to grow
- Full training provided—no prior experience with our platform required
Roles: Customer Support Specialist
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Skills/background needed: Customer service experience, problem-solving, communication, phone support comfort, willingness to learn
Location: On-site position
Ready to get started? Submit your application below.