About this role: We’re looking for a customer-focused individual to join our remote customer support team. You’ll build and maintain relationships with our clients by providing expert assistance with their account needs and performance optimization. This is a fully remote position perfect for someone starting their career in customer success.
What you’ll do:
• Manage customer accounts and respond to both proactive and reactive requests
• Provide regular performance reviews and optimization recommendations to help customers improve their results
• Analyze and review customer digital performance in detail
• Complete account updates and troubleshoot issues to meet service level agreements
• Communicate strategy and goals clearly to customers and internal teams
• Understand customer business objectives and anticipate their future needs
• Handle escalated customer issues with care and find the best resolution for everyone involved
• Track multiple account statuses simultaneously and keep all stakeholders updated
• Support the team in driving customer retention and identifying growth opportunities
• Assist with case management to ensure response and resolution targets are met
• Help build and maintain knowledge resources for the team
Skills and background needed:
• High school diploma, associate degree, or equivalent work experience
• 1+ years of customer service, account management, or related experience (or willingness to learn)
• Reliable, detail-oriented, and able to take initiative to solve problems
• Comfortable working with cross-functional teams in a fast-paced environment
• Able to multi-task and adapt quickly to changing priorities
• Strong communication skills and ability to handle customer concerns professionally
• Proficient with Microsoft Word, Excel, and email
• Ability to work various shifts, including evenings and weekends
• Comfortable learning new tools and software as part of the role
Preferred experience:
• Background in online marketing or digital strategy
• Familiarity with CRM systems or customer management tools
• Knowledge of SEO or digital marketing basics
• Any experience in the automotive or dealership industry
What we offer:
• Fully remote work – work from anywhere
• Comprehensive training program provided
• Supportive team environment
• Flexible time off and paid leave
• Health insurance options
• Retirement plan with company match
• Paid holidays and paid parental leave
• Life insurance coverage
• Optional wellness and dependent care benefits
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time position.
Location: Open to applicants worldwide.
We are an equal opportunity employer committed to building a diverse and inclusive team. Full training and support will be provided throughout your onboarding process.
Ready to get started? Submit your application below.