We’re looking for a Customer Support Specialist to join our team on a fully remote basis. In this role, you’ll provide customer service and process applications for clients across the country. You’ll handle customer inquiries through phone, email, and chat, enter data into systems, and help ensure everything runs smoothly for our customers.
What you’ll do:
• Answer customer service calls and respond to emails and chat messages, aiming to resolve issues on the first contact
• Enter customer and project data into various systems
• Review applications and supporting documents to ensure quality and accuracy
• Maintain organized digital and physical filing systems
• Communicate with team members across departments to support customers
• Keep customer information confidential and secure
• Support colleagues through peer training and job shadowing as needed
• Handle additional duties as assigned
Skills/background needed:
• High school diploma or equivalent
• Strong verbal and written communication skills
• Attention to detail and accuracy
• Experience in customer service, call centre work, or chat support is helpful but not required
• Comfort with Microsoft Word and Excel
• Ability to stay organized and prioritize multiple tasks
• Self-motivation and follow-through
• Professionalism when handling challenging situations
• Interest in sustainability and positive impact
What we offer:
• Fully remote work – complete your role from home
• Full training provided
• Competitive entry-level pay, details shared upon application
• Paid vacation and holidays
• Retirement plan with employer contribution
• Medical, dental, and vision coverage
• Parental leave
• Employee assistance programme
• Commuter benefits
• Supportive team environment
Contract length:
Full time, permanent
Location:
Open to applicants worldwide
Employment is contingent upon successful completion of a background check and reference check. A pre-employment screening may be required depending on the position.
Ready to get started? Submit your application below.