We are actively seeking enthusiastic team players who want to join a dynamic organisation and grow their technical skills in a supportive environment.
We value diversity and individuality. Our workplace encourages sharing ideas, professional development, maintaining a healthy work-life balance, and collaborating across all levels of the team. We’d love for you to become part of our family.
About the role
This is an on-site IT support role based at a distribution centre. You’ll provide Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) technical assistance to end users. Some travel to other sites may be required. After-hours and weekend work will be needed on an as-needed basis. Standard hours are Monday to Friday, 8:30am to 5:00pm.
Responsibilities – Tier 1 Service Desk Support
• Serve as the first point of contact for technical issues via phone, email, chat, or ticketing system
• Perform initial troubleshooting and resolution of common incidents and service requests
• Log, categorise, and prioritise tickets in the ticketing system
• Provide remote support for hardware, software, network, and mobile device issues
• Escalate complex or unresolved issues to senior support teams
Responsibilities – Tier 2 Desktop/Field Support
• Provide onsite technical support for desktops, laptops, and peripherals
• Diagnose and resolve complex issues related to operating systems, applications, and basic networking
• Install and maintain workstations, printers, and mobile devices
• Perform imaging and deployment tasks using standard tools
• Support warehouse handheld devices and barcode scanners
• Assist with printer support across the organisation
Shared Responsibilities
• Manage tickets to ensure timely resolution
• Maintain accurate IT asset records
• Participate in on-call rotation as needed
• Support IT projects and system deployments
Skills/background needed: No prior IT support experience required. You’ll receive full training in all systems and tools. We’re looking for someone with strong communication and customer service skills, a willingness to learn, and the ability to work both independently and as part of a team. Experience with Windows environments and basic troubleshooting is helpful but we’ll teach you everything you need to know.
Physical requirements: Ability to lift 25–50 pounds and climb ladders up to 8 feet.
Contract length: Permanent, full-time position.
Rate: Competitive entry-level pay, details shared upon application.
Location: Local positions available.
All applicants will be required to complete a background verification process before employment. Employment is contingent on a pre-employment background check.
Ready to get started? Submit your application below.