We’re looking for a dedicated IT Support Technician to join our team on a full-time, 12-month contract basis. You’ll provide essential technical support to end-users, maintain IT infrastructure, and help keep systems running smoothly. If you’re interested in building hands-on experience in a tech support role and enjoy solving problems, this could be the right opportunity for you.
What you’ll be doing:
This role involves a mix of customer-facing support and technical maintenance work:
Responding to support requests and troubleshooting hardware and software issues
Configuring, installing, and supporting computers, monitors, keyboards, printers, and other peripherals
Supporting Windows and Mac operating systems
Managing support tickets and tracking issues through to resolution
Maintaining equipment inventory and ordering supplies when needed
Preparing computers for deployment using standard imaging tools
Handling new employee setup and offboarding processes
Basic network troubleshooting for local area network (LAN) and WiFi connections
Supporting cloud-based productivity tools and Microsoft Office applications
Providing end-user training on IT topics as needed
Coordinating with vendors on warranty and technical matters
On-site visits to customer locations (typically within 24-48 hours of a request)
Documenting technical work and maintaining records
Attending training and professional development as required
What you’ll bring:
You don’t need prior experience, but the following background is helpful:
1–3 years of help desk or technical support experience (in any environment)
Hands-on experience supporting Windows and/or Mac computers
Familiarity with Microsoft Office, email systems, and web conferencing tools
Ability to use a ticketing system to track and manage work
Basic understanding of network concepts and connectivity troubleshooting
Strong customer service skills and a helpful attitude
Comfortable with hands-on technical work and troubleshooting
Valid driver’s license (required for on-site visits)
Ability to pass a background check
Nice-to-have skills:
IT certifications such as A+, CompTIA Network+, or similar
Experience with remote desktop support tools
Familiarity with user account management and permissions
Basic video conferencing and audio-visual support knowledge
Understanding of VoIP phone systems
Physical and schedule requirements:
This is a full-time, on-site position. You’ll spend time at a workplace location and travel to customer sites as needed. The role involves:
Regular computer work (typing, mouse use)
Occasional use of hand tools and power tools
Standing, walking, reaching, and bending as needed
Lifting equipment up to 75 pounds
Availability for emergency support outside standard hours (weekends, holidays, evenings) when systems experience outages
Occasional travel to other locations for training and projects
Why this role is great for beginners:
You’ll receive full training on all systems and processes. This is a hands-on role where you’ll learn real technical skills, work alongside experienced team members, and build a solid foundation in IT support. If you’re curious about technology and enjoy helping others solve problems, you’ll thrive here.
What we offer:
Rate: Competitive entry-level pay, details shared upon application
Full training and onboarding provided
Learning and development opportunities to build your technical skills
Paid sick leave
Supportive team environment
Hands-on experience in a growing tech sector
Location:
This is an on-site position based at a workplace location. Travel to other sites may be required occasionally.
Contract length: 12 months, full-time
Important: You must have a valid driver’s license and be willing to pass a background check. This position works under an on-call model and may require availability during weekends, holidays, or outside typical business hours to respond to system outages or maintenance.
We welcome applications from people of all backgrounds and experience levels. If you’re enthusiastic about technology and ready to start your career in IT support, we’d like to hear from you.
Ready to get started? Submit your application below.