Role: Junior Content Marketing Strategist
Format: Fully Remote
Contract length: Full Time, Permanent
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Skills/background needed: No prior experience required. Full training provided.
About the Role
We’re looking for an entry-level content marketing strategist to join a fully remote team. You’ll design and manage customer lifecycle programs — from onboarding through renewal — using email, in-app messaging, and automated touchpoints to guide customers toward key milestones.
This role gives you hands-on experience in lifecycle marketing, customer messaging, and data-driven campaign optimization. You’ll write and shape the words that appear across the customer journey, build playbooks and automated workflows, and work with cross-functional teams to reduce churn and drive customer growth.
What You’ll Do
Lifecycle Program Design
Design and launch digital customer success programs across key stages — onboarding, activation, adoption, and renewal readiness. Build segmented email and in-app campaigns that guide customers through critical moments and improve self-service support. Create repeatable playbooks that combine smart automation with personalized messaging, allowing teams to support more customers without losing the human touch.
Customer Messaging & Positioning
Own the messaging across the digital customer journey. Write clear, compelling copy for lifecycle emails, in-app nudges, and customer guidance. Work with the marketing team to ensure messaging is consistent, current, and reflects product changes and customer needs. Develop a point of view on how the product stands out in its market, and use that to sharpen retention and adoption messaging.
Experimentation & Reporting
Run A/B tests and customer segmentation experiments to improve digital engagement. Track key metrics like onboarding completion, adoption rates, customer satisfaction, and campaign return on investment. Identify friction points in the customer journey using data and feedback, then recommend concrete improvements to the product and engineering teams.
Cross-Functional Partnership
Work closely with customer success, operations, product, marketing, and support teams. Turn customer insights into action. Act as a bridge between customer engagement data and the teams best positioned to act on it.
What We’re Looking For
You’ll thrive in this role if you have:
Experience in marketing, customer success, growth, or related fields — even in an entry-level capacity. Writing and messaging skills: you can craft clear, compelling copy for email, web, or in-app content. Familiarity with marketing automation, email platforms, or customer success tools — or enthusiasm to learn them quickly. A data-driven mindset: you’re comfortable tracking metrics, running experiments, and using results to improve campaigns. Collaborative instincts: you work well with cross-functional teams and thrive on feedback. Attention to detail and a passion for continuous improvement.
Nice to Have
Experience with marketing automation platforms like HubSpot, Iterable, or Braze. Familiarity with customer success tools. Background in SaaS or subscription business. Experience with A/B testing and data analysis. Exposure to sales enablement or advocacy content creation.
Why Join Us
Work on a mission that matters. Flexible paid time off, so you can take the time you need. Comprehensive health coverage including medical, dental, and vision options. Retirement savings with employer matching. Supportive, collaborative team environment. Real opportunities to grow your skills and advance your career. Fully remote position — work from anywhere.
Equal Opportunity
We provide equal employment opportunities to all applicants and prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Ready to get started? Submit your application below.