About This Role
We’re looking for entry-level chat support agents to join our growing team. You’ll provide friendly, accurate support to colleagues through live chat, case management systems, and phone support. No prior experience in this field is necessary—we provide full training and ongoing support to help you succeed.
This is a position created to build a talent pipeline for current and upcoming support needs. While there may not be an immediate opening at the time of application, selected candidates will be considered for roles as they become available.
What You’ll Do
• Handle one live chat, call, or case interaction at a time, maintaining focus and quality throughout
• Listen carefully to understand what support is needed and determine the best solution
• Follow security and case management guidelines to protect confidential information
• Document interactions accurately in our system
• Provide clear, helpful responses and escalate cases when needed
• Meet performance targets and contribute to a supportive team environment
Skills/background needed: No prior contact center experience required. We welcome entry-level applicants. English language skills (conversational level or above) are essential. Customer service experience or familiarity with support systems is helpful but not mandatory.
What We Offer
• Full training and onboarding to get you up to speed quickly
• Ongoing coaching and mentorship from experienced team members
• Opportunities for growth and development as you gain experience
• A supportive, inclusive team environment
• Flexible work-from-home arrangement
• Competitive entry-level pay, details shared upon application
Contract length: Full time, ongoing
Location: Work from home, fully remote
Ready to get started? Submit your application below.