Live Chat Support Agent (Entry Level) – Fully Remote

We’re looking for friendly, motivated people to help customers explore and select supplemental benefit plans that work best for their families. You’ll work entirely from home, reaching out to interested individuals, scheduling video calls, and guiding them through their options with clear, helpful communication.

Roles:

Contact individuals who have requested information about available benefit options
Schedule and conduct video meetings with interested customers
Help customers customize and adjust benefit plans to suit their specific needs
Build and maintain positive relationships with both new and existing customers
Support customers with benefit reviews, claims, and plan adjustments
Respond promptly to customer questions and concerns
Maintain accurate, complete documentation and ensure all updates are completed on schedule
Provide attentive customer service and administrative support as needed

Skills/background needed:

No prior experience required—full training provided
Strong communication and listening skills
Organized and detail-oriented
Motivated and reliable
Comfortable using video conferencing tools and basic computer systems
Friendly, professional attitude with a genuine desire to help customers

What we offer:

Comprehensive paid training to get you up to speed
Fully remote work from anywhere
Flexible work schedule
Performance-based pay with earning potential
Health benefits including medical, dental, vision, and hearing coverage
Supportive team environment
Opportunities for growth as you develop your skills

Rate: Competitive entry-level pay, details shared upon application.

Contract length: Ongoing

Location: Open to applicants worldwide.

Ready to get started? Submit your application below.