About the Role
We’re looking for a full-time customer support professional to join our fully remote team. This role requires a 40-hour work week with a consistent, fixed schedule. We’re seeking someone who is dependable, punctual, and ready to maintain reliable availability during assigned hours.
In this position, you’ll handle customer interactions across phone, email, chat, and ticketing systems, ensuring timely and professional responses. You’ll also support logistics coordination tasks to help keep operations running smoothly.
The hours spent supporting different aspects of the role will vary daily based on business needs. You will be expected to stay actively engaged throughout your shift, managing communications and tasks continuously except during scheduled breaks.
What You’ll Do
• Handle customer interactions across phone, email, chat, and ticketing systems with professional, timely responses
• Apply product and service knowledge to resolve customer inquiries effectively
• Maintain accurate documentation of all customer interactions in company systems
• Collaborate with teammates and cross-functional partners to resolve issues and coordinate solutions
• Identify and escalate service gaps, process challenges, or customer concerns
• Review customer orders to ensure shipment details are complete and accurate
• Flag issues such as missing information or delivery concerns
• Coordinate with partners regarding pickups, deliveries, and shipment updates
• Support team meetings, initiatives, and continuous improvement efforts
About You
You are reliable and detail-oriented, communicating clearly with customers, teammates, and partners. You’re comfortable using technology and learning new systems quickly. You’re organized, proactive, and able to manage both structured operational tasks and customer-facing work. You work well independently while collaborating effectively with a team, adapt well to change, and approach challenges with a problem-solving mindset.
Most importantly, you care about delivering exceptional customer experience while helping the operational side of the business run smoothly.
Success in This Role Will Be Measured By
• Consistent achievement of service and operational performance metrics
• Accuracy and reliability in all tasks
• Strong collaboration and positive contributions to team culture
• Demonstrated growth in product knowledge, process expertise, and adaptability
• Identification of opportunities to improve workflows and customer experience
Skills/Background Needed
High school diploma or equivalent required. Strong organizational and communication skills. Comfortable using technology and learning new systems. Ability to manage multiple tasks and prioritize effectively. Experience in customer service, logistics, or operations is a plus, but not required.
Rate
Competitive entry-level pay, details shared upon application.
Contract Length
Full-time
Location
Fully remote. Open to applicants worldwide.
Ready to get started? Submit your application below.