About the Role
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our customer support team. You’ll be the first point of contact for clients, helping them with inquiries, troubleshooting, and general support through live chat. No prior experience is necessary—we provide full training to get you up to speed.
What You’ll Do
• Respond to client inquiries via live chat, email, and support tickets in a timely and professional manner
• Log, track, and triage incoming support requests
• Provide accurate information and troubleshooting help to resolve client issues
• Escalate complex issues to the appropriate team members when needed
• Learn and become familiar with our platform and tools to provide effective support
• Support client onboarding by answering setup questions and access-related inquiries
• Document client feedback and share insights with the broader team
• Track client requests and monitor follow-ups to ensure nothing falls through the cracks
• Maintain a professional, helpful, and patient demeanor in all client interactions
Skills/background needed
• Strong written and verbal communication skills
• Ability to stay organized and manage multiple client requests at once
• Patient, empathetic approach to customer support
• Attention to detail and accuracy
• Comfortable learning new software and tools quickly
• Reliable internet connection and a quiet space to work from home
• Willingness to learn about industry best practices
• No prior experience required—we’ll train you
Why You’ll Love This Role
• Fully remote work—support clients from home
• Comprehensive training provided before you start
• Flexible work environment and supportive team
• Opportunities to grow and move into more advanced roles
• Competitive entry-level pay, details shared upon application
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full-time, permanent role.
Location
Open to applicants worldwide. This is a fully remote role.
Ready to get started? Submit your application below.