Position Title: Live Chat Support Agent
Department: Customer Support
Reports To: Support Manager
Location: Remote
Employment Type: Full-time
Travel Requirement: None
About the Role
We are looking for a friendly, patient Live Chat Support Agent to help connect customers with the resources and support they need. You’ll work with individuals from diverse backgrounds, guiding them through processes, answering questions, and building trust through clear communication. This is a rewarding role where your empathy and problem-solving skills make a real difference in people’s lives.
What You’ll Do
• Reach out to customers via live chat and help them understand available services
• Gather accurate information and complete enrollment documentation
• Keep detailed records of all customer interactions in our system
• Handoff customers to specialists or support teams when needed
• Follow all privacy and compliance guidelines
Skills/Background Needed: High school diploma or equivalent. Prior experience in customer service, call centre work, or community support is helpful but not required. We provide full training. You should have strong written and verbal communication skills, be able to work independently, and have a genuine desire to help others. Bilingual ability (English and Spanish) is a plus.
What We Offer: Comprehensive training and ongoing support, work entirely from home with flexible scheduling, opportunities to develop customer service skills, and a supportive team environment.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, ongoing
Ready to get started? Submit your application below.