About this role:
We’re looking for an enthusiastic, customer-focused person to join our support team during our busiest season. You’ll respond to customers via email, phone, chat, text, and social media with genuine care and a passion for helping.
This is a temporary full-time position lasting approximately 5 months. Full training will be provided in your first two weeks.
What you’ll do:
You will be the first point of contact for customer inquiries across multiple channels. Your responsibilities will include:
• Answer customer calls and respond to written inquiries via chat, email, text, and social media
• Provide expert product knowledge and act as a brand ambassador
• Handle order-related tasks including processing, tracking, and returns
• Work through customer concerns with a positive attitude and find timely solutions
• De-escalate frustrated customers and turn interactions into positive experiences
• Identify and escalate fraudulent activity when needed
• Gather feedback and data to help improve the overall customer experience
• Work across multiple systems and with team members to resolve issues
• Manage your time effectively in a fast-paced environment while juggling multiple priorities
What we’re looking for:
• Available to work 40 hours per week (shifts available between 6am–5pm, Sunday–Friday)
• Associate degree or 1+ year of customer service experience
• Comfortable using Microsoft Word, Excel, and email
• Solid typing speed with accurate spelling and grammar
• Excellent listening and communication skills, both written and verbal
• Ability to stay positive and organised in a busy environment
• Quick to learn new systems and navigate between them confidently
• Strong attention to detail while also seeing the bigger picture
• Ability to work independently and as part of a team
• Genuine desire to help customers and build lasting relationships
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Temporary full-time, approximately 5 months.
Skills/background needed: Customer service experience (even 1 year helps), computer proficiency, strong communication skills, ability to work in a fast-paced environment.
Location: Open to applicants worldwide. This is a fully remote role.
Training and support: You’ll receive full onboarding and product training during your first two weeks. We’re committed to helping you succeed in this role.
Ready to get started? Submit your application below.