Are you a positive, solution-oriented problem-solver who thrives in a fast-paced environment? We’re seeking an enthusiastic Live Chat Support Agent to join our dynamic support team!
You’ll interact with engaged and active customers, multitasking across multiple systems while supporting them through chat, email, phone, and in-person interactions. From educating new users to troubleshooting processes, no two days look quite the same. Success in this role takes strong computer skills, quick adaptability, and the ability to stay organized and solution-focused even when things are busy.
You’ll serve as a primary point of contact for customers. The ideal candidate is a confident multitasker with solid computer skills who learns quickly, communicates well, and stays positive under pressure.
What You’ll Do
Customer Support & Communication
Communicate effectively with customers by phone, email, chat, and in-person, building rapport and fostering positive relationships. Educate customers on account details, processes, and terms and conditions. Address and resolve challenging customer interactions, including escalating when necessary. Maintain a professional demeanor in all situations.
Systems & Payment Processing
Develop expertise in the platform’s features and systems. Process various payment methods accurately and promptly, adhering to all financial policies. Address account questions and maintain precise records. Utilize software skills to complete complex tasks.
Workload & Adaptability
Prioritize daily workload to meet customer needs and business deadlines. Ensure meticulous attention to detail in all communications. Adapt to changes in processes and procedures; show willingness to learn new systems as technology evolves.
Team Collaboration
Facilitate successful internal communications between departments. Collaborate with team members and management to enhance customer experiences. Actively participate in team meetings. Perform additional responsibilities as assigned by management.
What We Offer
A supportive, team-based culture. Hands-on training to set you up for success from day one. A clear path for growth into advanced customer service roles and opportunities within other departments. The chance to work in a fast-moving environment where no two days look the same.
Roles: Full-Time Customer Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time, hourly position. Overtime may occasionally be required and will be compensated accordingly.
Skills/background needed:
No prior experience required — we provide full training. You should have:
Ability to clearly communicate on multiple channels including phone, email, chat, and in-person. Ability to use critical thinking to de-escalate and provide solutions. Strong data entry, technology, and computer skills. Commitment to accuracy and attention to detail. Proven ability to multitask in a fast-paced environment. Ability to work independently and confidently. Self-motivated and dependable. Bilingual candidates who speak, write, and understand Spanish are encouraged to apply. Must be able to satisfactorily complete a background check and provide proof of eligibility to work.
Location: On-site position based at the workplace. Office hours are Monday through Friday, 7:00 a.m. to 7:00 p.m. Shifts available: 8:00 a.m. to 5:00 p.m. or 10:00 a.m. to 7:00 p.m., with flexibility to occasionally adjust your schedule within the 7:00 a.m.–7:00 p.m. timeframe when given advance notice. You will spend prolonged periods sitting at a desk and working on a computer. You must be able to lift up to 15 pounds at times and access various areas of the workplace. Open to applicants worldwide who can work on-site.
Benefits include: Health, dental, and vision insurance. 401(k) plan with employer match. Company-paid life insurance with supplemental options. Paid short-term disability. Paid time off. Additional perks and growth opportunities discussed during onboarding.
Ready to get started? Submit your application below.