About the role:
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our customer care team. You’ll help customers through multiple channels including live chat, phone, email, and video support. This is a full-time position offering the chance to build real customer relationships while solving problems in a fast-paced, collaborative environment. No prior experience is necessary – we provide full training.
What you’ll do:
Your day-to-day will include assisting customers with purchases, answering product questions, resolving issues, and following up on customer requests. You’ll interact with customers across phone, chat, email, video, and social media. You’ll listen carefully to customer concerns, document information accurately in our system, research solutions, and work with internal teams to find the best outcome. You’ll also help inform customers about products, services, and policies in a friendly, helpful way.
Skills/background needed:
You should have strong communication skills, be comfortable using desktop software like email, word processing, and spreadsheets, and enjoy problem-solving. A genuine passion for helping customers is essential. Comfort with technology, confidence on camera, and the ability to stay calm and professional when handling challenging situations are important. You should be detail-oriented and able to work well in a team. Prior customer service experience is a plus, but we welcome entry-level candidates with the right attitude – we’ll train you on everything else.
What we offer:
Full training provided. Supportive team environment with opportunities to develop your skills and grow. Flexible scheduling with occasional Saturday shifts based on business needs. Some overtime may be required during busy periods.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, ongoing.
Location: Local positions available.
Ready to get started? Submit your application below.