Overview:
We are looking for a friendly, detail-oriented Live Chat Support Agent to join our growing team. In this role, you’ll be one of the first points of contact for members, helping them understand our services and connecting them with the right support. You’ll build trust, answer questions, and ensure every interaction sets a positive tone for their experience with us.
What You’ll Be Doing:
• Handle inbound and outbound chat conversations to introduce members to our programme and encourage their engagement• Ask initial health-related questions, verify member information, and accurately document all interactions in our systems• Coordinate and schedule appointments with team members using approved scheduling tools• Deliver exceptional customer service with professionalism, compassion, and cultural awareness• Work efficiently in a fast-paced, high-volume environment while maintaining accuracy and attention to detail• Collaborate with clinical teams and supervisors to ensure a seamless member experience• Learn and adapt to new documentation platforms and chat technologies as they’re introduced• Manage multiple chat conversations, documentation systems, and scheduling tools simultaneously• Meet established quality and productivity targets• Support additional tasks as needed to help the team succeed
Skills/Background Needed:
• High school diploma or equivalent• Experience in a fast-paced customer service or chat support environment is a plus, but not required• Basic familiarity with healthcare topics is helpful• Strong written and verbal communication skills with respect for diverse perspectives• Comfortable using Microsoft Word, Microsoft Excel, and email• Ability to type and communicate clearly while using multiple applications at once• Patient, empathetic approach to helping members• No prior experience necessary — full training will be provided
What We’re Looking For:
We value people who are detail-oriented, reliable, and genuinely interested in helping others. You should be comfortable working from home, managing your time independently, and communicating clearly with team members across different departments. If you’re looking to start a career in healthcare support, this is a great opportunity to learn on the job and grow with us.
Work Environment:
This is a fully remote position. You’ll need a reliable high-speed internet connection and a quiet, private workspace at home to ensure you can focus and protect member privacy. You’ll work assigned hours to meet member and client needs, and you may need to remain seated for extended periods during your shift.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, ongoing role
Location: Open to applicants worldwide (fully remote)
We are an equal opportunity employer. We celebrate diverse backgrounds and perspectives, and we’re committed to creating an inclusive workplace for all.
Ready to get started? Submit your application below.