We’re looking for a friendly, outgoing Live Chat Support Agent to join our customer support team. In this role, you’ll interact with customers through live chat, email, and phone to answer questions, provide product information, assist with account issues, and offer technical guidance. You’ll need strong attention to detail, the ability to read customer needs, and the skills to stay calm under pressure while handling multiple conversations.
This is a fast-paced position where no two days are the same. You’ll shift between different types of customer inquiries quickly, stay organised, and maintain a sense of urgency to deliver excellent service. Full training will be provided, and you’ll be supported by a dedicated team throughout your time with us.
What You’ll Be Doing
• Respond to customer inquiries via live chat, email, and phone with accurate, helpful information
• Assist customers with account access issues, password resets, and technical troubleshooting
• Guide customers through website navigation and product usage
• Answer questions about products, services, and policies
• Handle multiple customer conversations at once while maintaining quality
• Remain calm and patient when working with frustrated or dissatisfied customers
• Follow company procedures and ensure customer data security
• Work independently and make decisions to resolve customer issues
• Support other departments as needed
• Listen carefully to understand customer needs and provide personalised assistance
Skills & Background Needed
• No prior experience required—full training provided
• Friendly, patient, and professional communication style
• Ability to stay organised and manage multiple tasks
• Strong attention to detail
• Comfortable learning new systems and software quickly
• Ability to work at a faster pace and adapt to changing priorities
• Reliability and commitment to meeting team standards
Role Details
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Seasonal, with full-time and part-time options available. Shifts include Fridays, Saturdays, Sundays, Mondays, and holidays.
Location: Work from home / fully remote.
Benefits: Competitive entry-level pay, supportive team environment, and opportunities for growth within the organisation.
Ready to get started? Submit your application below.