About This Role
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our customer support team. In this fully remote role, you’ll provide real-time assistance to customers and partners through live chat, email, and phone. You’ll handle support requests with professionalism and care, while also contributing to process improvements and helping our team grow efficiently.
This is an entry-level position — no prior experience required. We provide full training and support to help you succeed from day one.
What You’ll Do
• Respond to customer and partner inquiries via live chat, email, and phone in a timely and professional manner
• Handle customer complaints and support requests with care, working to resolve issues quickly and effectively
• Maintain and update help center articles and support documentation to reflect common questions and issues
• Identify patterns and recurring issues that could be improved through process changes or better documentation
• Collaborate with team members to support customer service improvement projects
• Share insights and observations from your daily support work to help improve our systems and processes
Skills/background needed: No prior experience required. We’re looking for someone who is friendly, patient, and eager to learn. You should have strong written and verbal communication skills, be comfortable working independently in a remote setting, and be willing to ask questions. Basic computer skills and familiarity with email, web browsers, and team communication tools are helpful.
What We Offer
• Full training and onboarding provided — you’ll learn everything you need to know
• Work from home flexibility — manage your own schedule from anywhere
• Supportive team environment where questions are welcome
• Opportunity to develop customer service skills and grow into broader responsibilities
• Competitive entry-level pay, details shared upon application
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Fully remote — work from anywhere.
We are an equal opportunity employer and welcome applications from people of all backgrounds. If you need any accommodations during the application process, please let us know.
Ready to get started? Submit your application below.