General Overview:
As a Live Chat Support Agent, you’ll represent our organization to customers and help guide them through their journey. This is an inbound and outbound communication role with a strong focus on delivering excellent customer service. You’ll work independently and as part of a team, communicating with customers via chat, email, and phone to answer questions, provide support, and help them move forward with confidence.
What You’ll Do:
• Respond to customer inquiries via chat, email, and phone in a timely, professional manner
• Communicate clearly about our programs, services, and key information that helps customers make decisions
• Learn about our current events, programs, and services so you can answer questions accurately
• Help customers with common tasks like account information, program selection, and status updates
• Explain financial information and next steps in a clear, supportive way
• Enter notes and updates into our systems to keep customer records accurate and current
• Work across multiple platforms and systems to find information and provide helpful responses
• Attend training sessions to stay informed about new programs and services
• Treat colleagues, customers, and all contacts with respect and professionalism
• Follow instructions, complete tasks accurately, and accept feedback to improve
• Take on additional tasks as needed to support the team
Skills and Background We’re Looking For:
• No prior experience required – we provide full training
• Comfortable using computers and learning new software systems
• Excellent written and spoken communication skills
• Ability to stay organized and manage multiple conversations or tasks at once
• A genuine desire to help and support customers
• Ability to stay motivated and focused on goals
• Willingness to follow directions and respond positively to feedback
• Ability to build rapport and understand what customers need
• Experience in customer service, sales, or education is a plus but not required
Contract Length: Permanent position
Rate: Competitive entry-level pay, details shared upon application
Location: Fully remote – work from home
Ready to get started? Submit your application below.