This is a fully remote position with flexible scheduling options.
About the role:
You’ll work directly with supervisors and managers to support our administrative team. Your main focus will be monitoring incoming messages and calls, processing referrals into our system, and ensuring they reach the right person quickly. You’ll be the first point of contact for clients and staff, providing friendly, helpful support while managing paperwork and correspondence efficiently.
What you’ll do:
- Set up new members in our case management system
- Answer incoming calls, screen requests, and direct them appropriately
- Monitor emails for new referrals and correspondence
- Track the status of referrals and identify where support is needed
- Work with different team members to gather information for referrals
- Process all referrals and messages within 24 hours of receipt
- Keep daily and monthly records of referral activity
- Spot patterns or issues in referrals and report them to management
- Meet productivity standards and maintain quality assurance
- Keep all information confidential and follow data protection guidelines
Skills and background needed:
- High school diploma or equivalent
- Typing speed of 35–40 words per minute
- Comfortable using Microsoft Word and Microsoft Excel
- Able to navigate Windows environments and email software
- Strong phone communication skills and a friendly customer service mindset
- Ability to follow instructions and work independently to meet deadlines
- Reliable and detail-oriented
- Team player with a professional attitude
- Prior experience in healthcare or managed care is helpful but not required
- Willingness to learn medical terminology and industry practices
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Open to applicants worldwide.
Full training will be provided. We’re looking for someone reliable and eager to develop their skills in a supportive team environment. If you’re organised, friendly, and ready to jump in, we’d like to hear from you.
Ready to get started? Submit your application below.