Role: Live Chat Support Agent
Contract length: Full-time, permanent
Location: Open to applicants worldwide. Work from home, fully remote.
Rate: Competitive entry-level pay, details shared upon application.
About the role
We’re looking for friendly, patient chat support agents to help our customers via live chat, email, and ticketing systems. You’ll respond to customer questions about our services, help with account issues, troubleshoot problems, and make sure every customer feels heard and supported.
This is a great entry-level role – no prior experience necessary. We provide full training on all systems, tools, and processes you’ll need. If you’re a good listener, enjoy helping people, and can communicate clearly, you’ll succeed here.
What you’ll do
• Respond to customer messages via live chat, email, and support ticketing systems in a timely and professional way
• Listen actively to understand customer issues and show genuine care and respect
• Solve common issues like password resets and answer straightforward questions about our services
• Document customer inquiries, status updates, and how issues were resolved
• Work with other team members to resolve more complex issues when needed
• Follow up with customers to ensure their problems are fully resolved
• Help with basic training and support for new or existing customers when needed
Skills/background needed
• No prior experience required – we provide full training
• Strong communication skills (written and verbal)
• Ability to listen actively and show empathy to customers
• Good problem-solving skills and ability to stay calm under pressure
• Able to multitask, prioritise, and manage your time effectively
• Customer-focused mindset and willingness to adapt to different personalities
• High school diploma or equivalent
• Comfortable using computers and learning new software tools
Nice to have
• Any previous customer service or support experience
• Familiarity with CRM systems
• Technical support background
What we offer
• Full training provided – no experience necessary
• Work from home with flexible remote work arrangements
• Supportive, collaborative team environment
• Opportunities for growth and development within the company
• Comprehensive benefits package including healthcare, retirement planning, and paid time off
• Equal opportunity employer committed to diversity and inclusion
Ready to get started? Submit your application below.