Summary
This is an entry-level remote position perfect for someone new to customer support who wants to build a career providing excellent service to customers.
Role Purpose
As a Live Chat Support Agent, you’ll be the first point of contact for customers, helping them with their questions and concerns. You’ll respond to inquiries via chat and email, work through a ticketing system, and help resolve issues efficiently. Your goal will be to build positive relationships with customers and ensure they have a great experience.
What You’ll Do
• Respond to customer inquiries through live chat, email, and ticketing systems• Work to resolve customer issues quickly and accurately• Help diagnose basic technical questions and provide clear, friendly solutions• Document your interactions to help the team learn and improve• Manage your assigned tickets and keep track of priorities• Answer customer questions about products and services• Work as part of a team to handle customer concerns• Occasionally work overnight or weekend hours as scheduled• Support other projects and tasks as they come up
Skills / Background Needed
• Strong written communication skills (this is a text-based role)• Friendly, professional attitude and patience with customers• Ability to manage multiple conversations while staying organised• Basic comfort with computers and willingness to learn new systems• Ability to sit and focus at a computer for extended periods• High school diploma or equivalent• No prior customer service experience required — full training will be provided
What We’re Looking For
We welcome candidates with no previous experience. What matters most is a genuine desire to help customers, strong attention to detail, and the ability to communicate clearly. You’ll receive full training on all the tools and processes you’ll need to succeed.
Working Conditions
• Fully remote — work from home• You’ll need a quiet, dedicated workspace and a reliable internet connection (10 Mbps or faster)• Most of your day will involve sitting at a desk and using a computer• High keyboard and mouse use• Flexible schedule including some overnight and weekend availability• Occasional on-call rotation as part of the team schedule
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.