We’re looking for a friendly and enthusiastic Live Chat Support Agent to join our growing remote team. This is an entry-level role perfect for someone who enjoys helping customers and communicating clearly through written chat conversations.
As a Live Chat Support Agent, you’ll be the first point of contact for customers reaching out with questions and concerns. Your role is to provide prompt, helpful, and accurate responses via live chat, email, and other communication channels. You’ll handle a range of customer inquiries, process requests, and work to resolve issues efficiently while maintaining a positive and supportive tone.
What you’ll do:
• Respond to customer inquiries through live chat, email, and phone with clarity and empathy
• Process customer requests and updates accurately
• Prioritise incoming messages and handle multiple conversations• Learn and use internal systems to support the customer experience
• Work collaboratively with a supportive team
• Take ownership of customer issues and find creative solutions
Skills/background needed:
• Strong written and verbal communication skills
• Ability to remain calm and focused under pressure
• Attention to detail and accuracy
• Willingness to learn new systems and processes
• Reliable and punctual
• Desire to grow and learn from experience
• No prior customer service experience required — full training provided
What we offer:
• Fully remote position — work from home
• Competitive entry-level pay, details shared upon application
• Flexible schedule with shift options
• Paid vacation and sick leave
• Health, dental, and vision insurance
• 401(k) plan with company matching
• Supportive team environment with opportunities to grow
• Comprehensive training for all new hires
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full-time, ongoing
Location: Work from home, open to applicants worldwide
Ready to get started? Submit your application below.