About the Role
We’re hiring entry-level Live Chat Support Specialists to provide customer support across our platforms. You’ll own the full relationship with customers — answering their questions, solving their problems, and helping them get the most out of their accounts. This is a hands-on role where you’ll handle real customer issues and grow your support skills from day one.
What You’ll Do
Customer Support
Respond to customer inquiries via live chat with clear, patient communication that translates technical issues into plain language for non-technical users. Work through support tickets independently, diagnosing issues and implementing solutions. You’ll learn to identify whether a problem is a training gap, a process gap, or a genuine product issue, and determine the right next step — whether that’s providing a workaround or escalating to a specialist.
Product Knowledge
Gain hands-on familiarity with the core features and workflows of our platforms. You’ll learn industry fundamentals relevant to your customers’ work, and develop the ability to explain how our software solves real problems.
Learning & Development
As part of your onboarding, you’ll have close guidance from experienced team members. You’ll document solutions and help build training resources that newer team members can learn from.
Skills & Background Needed
No prior experience required. We’re looking for people who:
Have strong communication skills and enjoy explaining technical concepts clearly and patiently. Are comfortable learning new software and industry knowledge on the job. Can work independently and use good judgment to solve problems. Are detail-oriented and organized when managing multiple customer inquiries.
Experience in customer support, account management, or customer success is a bonus, but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Part Time
Location: Open to applicants worldwide.
Benefits
Full training provided. Flexible remote work — work from home and manage your own schedule. Supportive team environment with close mentoring from experienced staff. Opportunity to develop professional skills and move into more senior roles as you grow.
We are committed to building a diverse team and encourage anyone to apply.
Ready to get started? Submit your application below.