We’re looking for a friendly and detail-oriented person to join our customer support team. You’ll handle inquiries from customers via email, phone, and live chat, using clear communication and problem-solving skills to provide quick and accurate responses. The ideal candidate has strong writing skills, excellent English language proficiency, and the ability to break down complex information into simple, easy-to-understand responses. If you’re curious, self-motivated, enjoy learning, and genuinely want to help customers succeed, we’d love to hear from you.
This is a fully remote position. You’ll work flexible hours between 10am–7pm CT / 9am–6pm MT / 8am–5pm PT.
Rate: Competitive entry-level pay, details shared upon application. Performance bonuses are available.
Contract length: Ongoing
What you’ll be doing:
- Handle and resolve customer inquiries via phone, email, and live chat while meeting quality and productivity targets
- Write clear, well-structured responses to customer questions, even when the topics are complex or technical
- Use software and support systems to help customers solve problems
- Pull out the most important details from customer messages and discard irrelevant information
- Deliver friendly, empathetic customer service every interaction
- Stay organized and follow established processes consistently
- Work collaboratively with your support team
- Learn continuously about our products, services, and customer base
Skills/background needed:
- 1–3 years in a customer-facing role, or a bachelor’s degree in a field that emphasizes quality writing and communication
- Exceptional writing skills and strong English language proficiency
- Comfort using multiple technology applications at the same time
- Strong problem-solving skills and willingness to learn new tools
- Excellent attention to detail with the ability to focus on relevant information
- Ability to explain complicated concepts in simple, clear language while staying calm and polite
- Experience in publishing, licensing, or software industries is a bonus
- Experience with CRM systems is a plus
What we offer:
Full training provided. You’ll work from home with a supportive team environment. We’re committed to equal opportunity employment and welcome applicants from all backgrounds. If you need any accommodations during the application process due to disability, please let us know.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.