Description:
If you enjoy helping clients and believe in delivering excellent service, this role may be perfect for you. You’ll make a real difference by supporting clients with their needs while working with a dynamic, growing team. This is a fully remote position, so you’ll work from home with flexibility and autonomy. We support your professional growth through comprehensive training and development opportunities.
Purpose of Role:
As a Live Chat Support Specialist, you’ll be the main point of contact for clients, ensuring their satisfaction and addressing their needs promptly. You’ll oversee multiple client interactions simultaneously, manage project timelines, monitor task completion, and facilitate clear communication between clients and internal teams. This role requires strong organisational skills, a proactive problem-solving mindset, and excellent written and verbal communication abilities.
Primary Duties and Responsibilities:
• Serve as the key point of contact for clients, ensuring their satisfaction and retention
• Follow up with clients on outstanding requests and requirements
• Monitor and report on project status, missed deadlines, and outstanding tasks
• Provide timely and professional responses to client communications
• Follow up on escalations and unresolved inquiries
• Assist clients in understanding their responsibilities and keep them informed of important updates
• Collaborate with internal teams to support plan amendments and client needs
• Assist with cross-selling of complementary services where appropriate
• Coordinate with team members to verify project launches and task handoffs
• Lead client reviews and meetings, providing proactive engagement and support
• Maintain accurate documentation and records for compliance purposes
• Work collaboratively across teams to meet client needs
• Identify and engage with at-risk clients to prevent service loss
• Contribute to ongoing process improvement and best practices
Skills/background needed:
• Strong organisational and project management skills
• Excellent written and verbal communication and customer service abilities
• Ability to work collaboratively across teams and adapt to changing processes
• Strong time-management skills to meet deadlines and maintain project timelines
• Exceptional attention to detail and highly developed organisational abilities
• Strong analytical skills to assess situations and identify effective solutions
• Comfortable using technology and working productively from home
• Reliable, high-speed internet connection
• Ability to work during designated business hours in your local time zone
• Familiarity with video conferencing and team chat applications
• High school diploma or GED required; bachelor’s degree preferred
• No prior experience in this specific field is required – full training will be provided
Remote Work Requirements:
• Ability to build strong working relationships with colleagues while working remotely
• Access to a reliable, high-speed internet connection suitable for remote work
• A quiet, well-lit workspace free of distractions
• Online availability during designated business hours in your local time zone
• Comfort using video conferencing and team chat applications for regular communication with colleagues
• Familiarity with file-storage and file-sharing tools
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Open to applicants worldwide.
What We Offer:
• Fully remote work from home
• Comprehensive training and onboarding to set you up for success
• Flexible paid time off to support your wellness and personal needs
• Paid holidays throughout the year
• Retirement savings plan with employer contribution
• Medical, dental, and vision insurance options
• Company-paid life insurance and disability insurance
• Opportunities for professional growth and development
• Supportive, collaborative team environment
• Bonus eligibility
Ready to get started? Submit your application below.