Description:

What will I be doing:

Support team members to help manage client cases, including scheduling and preparing documents

Communicate daily with clients about their cases via chat and phone

Request, receive, and review client documents

Enter and maintain case information using our case management system

Assist with document filing, information requests, and official mailings

Organize correspondence and direct it to the right team member

Check documents and correspondence for accuracy and ensure deadlines are tracked

Requirements:

What we’re looking for:

A dependable, self-motivated person who can work independently and as part of a team

Strong attention to detail, organized, and comfortable working to deadlines

Excellent written and verbal communication skills

Experience or comfort with phone-based client communication

Resourceful and proactive – quick to learn new information and systems

Able to manage repetitive tasks accurately and consistently

Comfortable using Microsoft Office Suite and PDF tools

Willingness to learn new case management software – prior experience is helpful but not required

Comfortable in a fast-paced, deadline-driven environment with high case volume

No formal qualifications are required – we’ll provide full training to the right candidate

Rate:

Competitive entry-level pay, details shared upon application.

Contract length:

Permanent, full-time

Location:

Fully remote – work from anywhere

Benefits:

Paid time off, medical, dental, and vision coverage, and retirement plan with employer contribution

Ready to get started? Submit your application below.