We’re looking for a friendly and detail-oriented Live Chat Support Specialist to join our remote team. You’ll provide excellent customer support through live chat, email, and phone, helping clients resolve their questions quickly and professionally. If you have strong writing skills, enjoy helping people, and thrive in a supportive learning environment, this role is perfect for you.
This is a fully remote position with flexible working hours to suit your schedule.
Rate: Competitive entry-level pay, details shared upon application
What you will be doing:
• Handle customer inquiries via live chat, email, and phone with professionalism and care
• Write clear, well-structured responses that make complex information easy to understand
• Assist customers with technical questions using knowledge of various software and systems
• Identify key information from customer messages and respond with relevant, helpful solutions
• Deliver friendly and empathetic customer service in every interaction
• Maintain organized records and follow established processes
• Work collaboratively with your team members
• Learn continuously about our services and industry to provide better support
Skills/background needed:
• Excellent writing and communication skills (strong command of written English)
• Experience in a customer-facing role OR a degree emphasizing writing and communication
• Comfortable using multiple software applications and eager to learn new tools
• Strong problem-solving abilities and a natural curiosity about technology
• Highly detail-oriented with the ability to focus on what matters most
• Ability to explain complicated ideas in simple, clear language
• Calm, polite, and patient in your interactions
• Experience in publishing, licensing, or software industries is a bonus, but not required
Contract length: Permanent
Location: Open to applicants worldwide
What we offer:
• Fully remote role – work from anywhere
• Full training provided – no prior experience in this exact role required
• Supportive team environment focused on your growth
• Opportunities to develop your skills in customer service and technical support
• Collaborative workplace where your ideas are valued
Ready to get started? Submit your application below.