Overview:
Do you enjoy helping customers and staying organised? This role combines client communication, project coordination, and team support in a fully remote position. You’ll be the central point of contact managing client interactions, keeping projects on track, and supporting the wider team to deliver excellent service.
We’re a growing business supporting clients remotely across multiple states. We’ve built success by delivering strong results and creating a team environment where people genuinely want to work. As we scale, we’re looking for someone who can grow with us.
Role:
We’re looking for a Chat Support Representative who will manage client communication and coordinate between our clients and our team. You’ll handle the client experience from initial contact through onboarding and ongoing support, ensuring nothing falls through the cracks.
This is an entry-level position. Full training will be provided. You’ll learn to manage client relationships, coordinate projects across a team, and work independently with support available when needed. We’re looking for someone willing to learn, comfortable asking questions, and eager to build processes that help the team succeed.
Responsibilities:
Client Communication & Relationship
• Coordinate client communication and ensure they feel informed throughout their journey with us
• Serve as the primary point of contact for day-to-day client needs
• Provide regular status updates so clients always know what’s happening next
• Follow up professionally to collect any missing information or documents
• Answer client calls and messages, handling straightforward questions directly and flagging more complex issues to the right team member
Project & Pipeline Management
• Help manage the pipeline of client work and identify where things might be stuck
• Use project tracking tools to manage workflows, timelines, and deliverables
• Maintain organised digital records and checklists for onboarding and routine work
• Help shift focus toward new client prospects and onboarding outside busy periods
• Support smaller internal projects as requested
Coordination & Admin Support
• Help coordinate delivery of completed work and manage confirmations
• Support with basic administrative tasks like sending invoices and updating records
• Schedule meetings for team members
• Help keep projects moving forward on time
• Ensure work is delivered to clients on schedule
Skills/background needed:
• Willingness to learn project management tools (we’ll provide full training)
• Strong written and verbal communication skills
• Attention to detail and ability to stay organised
• Self-motivated and comfortable working independently
• Ability to learn new software and tools quickly
• Any prior customer service, client communication, or operations experience is valuable but not required
• Experience in professional services or small-to-medium business environments is a plus
What success looks like:
• Clients feel informed, supported, and never confused about where they stand
• Client projects move forward on schedule without escalation
• Meetings, deliverables, and follow-ups happen on time
• You respond to client inquiries promptly
• Internal projects you help with are completed as agreed
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, ongoing
Location: Fully remote. Open to applicants worldwide.
What we offer:
• Full training and onboarding
• Health and dental insurance
• Paid time off
• Retirement plan with employer contribution
• Equipment provided to work from home
• Supportive, collaborative team environment
• Opportunity to grow your skills and take on more responsibility
Ready to get started? Submit your application below.