About the role
We’re looking for a Service Writer to join our team in a full-time, on-site role. You’ll work alongside the service manager to keep accurate records, manage scheduling, and support technicians in delivering great customer service. No prior experience is required – we provide full training to get you up to speed.
What you’ll do
Your day-to-day responsibilities will include:
Answer and direct service-related phone calls
Assign work to technicians based on their skills and expertise
Inspect customer equipment after repairs to ensure satisfaction
Help technicians with diagnostics and case documentation
Create and manage work orders and requisitions
Keep the team productive and the workspace organized
Maintain and update scheduling systems daily
Process purchase orders for supplies and repairs
Track and manage tool inventory
Provide repair estimates to customers
Keep customers informed about repair status and costs
Contact customers to authorize additional work
Support the service manager in all department operations
Build customer loyalty and protect the company’s reputation
Report customer concerns to management
Perform other duties as assigned
Skills/background needed
You should have:
Basic computer skills (word processing, spreadsheets, email)
Strong organizational and time-management skills
Ability to write clear reports and correspondence
Comfortable speaking with customers and team members
Problem-solving skills
Ability to handle customer concerns professionally
Willingness to learn on the job
Prior supervisory or management experience is a plus but not required.
What we offer
Medical, dental, and vision insurance
Life and disability insurance
Retirement savings plan
Paid time off
Paid holidays
Full training and onboarding support
A supportive team environment
Location
Local, on-site position
Contract length
Full-time, permanent
Rate
Competitive entry-level pay, details shared upon application
Ready to get started? Submit your application below.