Role Overview
We are seeking a Service Writer to join our service department team. In this role, you will be the primary point of contact between customers and our service team, ensuring a smooth and efficient service experience. You will document customer concerns accurately, explain service needs clearly, and coordinate with technicians to deliver quality work. No prior experience is necessary—full training will be provided.
What You’ll Do
Greet customers warmly and listen attentively to understand their concerns and service needs.
Communicate effectively with clients to explain estimates, service procedures, and status updates in clear, professional language.
Write detailed and accurate service orders, including descriptions of issues, recommended work, and parts needed.
Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
Maintain clear documentation of all customer interactions and service activities for record-keeping purposes.
Follow up with customers after service to ensure satisfaction and address any additional questions or concerns.
Stay informed about service offerings and industry best practices to better assist clients.
Skills/background needed
Strong written and verbal communication skills with the ability to explain information clearly and professionally.
Excellent organizational skills with attention to detail in documenting customer interactions and service details.
Ability to work efficiently in a fast-paced environment while maintaining a high level of customer service.
Willingness to learn about service procedures and industry practices—training will be provided.
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full time, permanent position
Location
On-site, local positions available.
Benefits
Health insurance, dental insurance, vision insurance, paid time off, and retirement plan matching.
Ready to get started? Submit your application below.