Job Overview
We are seeking a detail-oriented Service Writer to join our service team. In this role, you will be the primary point of contact for customers needing repairs and maintenance, ensuring clear communication between clients and our technicians. You’ll help streamline service processes, provide accurate estimates, and contribute to excellent customer satisfaction. If you thrive in a dynamic environment where you can develop mechanical knowledge and customer service skills, this is a great opportunity to launch your career in service management.
Duties
Greet customers and gather detailed information about their service needs to accurately document requests
Collaborate with technicians to develop repair estimates using estimating software and diagnostic tools
Explain repair procedures, costs, and timelines clearly to customers, ensuring transparency and building trust
Identify and suggest additional services that may benefit customers and enhance their experience
Manage the flow of repair orders from intake through completion while maintaining detailed records
Communicate effectively with clients regarding vehicle status updates and answer questions about repair processes
Handle payments accurately and professionally
Skills/background needed: No prior experience required. You will receive full training in service writing, estimating software, and customer communication. We’re looking for someone with strong interpersonal skills, attention to detail, and a willingness to learn about vehicle maintenance and repair. Basic computer literacy and comfort with handling transactions are helpful.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Local positions available.
Benefits: Health insurance, dental insurance, and vision insurance
Ready to get started? Submit your application below.