Roles: Service Writer / Advisor
Position Summary:
This is an on-site position in the automotive service department. You’ll be the main point of contact between customers, technicians, parts suppliers, and management. The role combines customer service, scheduling, documentation, quality control, and shop operations. You’ll ensure repairs are completed correctly and efficiently, customers receive excellent service, and the department operates safely and profitably.
What You’ll Do:
• Create complete and accurate repair orders
• Prepare estimates including parts, labor, taxes, and applicable fees
• Explain recommended repairs and maintenance to customers in clear, understandable terms
• Obtain customer authorization before beginning repairs or additional work
• Document all approved and declined repairs
• Oversee the daily operations of the service and repair department
• Supervise technicians and repair department staff
• Assign daily work based on technician skill, workload, and job requirements
• Review technician findings and recommendations
• Verify repairs have been completed according to the repair order
• Identify the cause of repeat repairs and take corrective action
• Inform customers of any unresolved safety or repair concerns
• Assist with locating, pricing, and ordering parts
• Handle warranty and defective part claims
• Maintain relationships with parts vendors and suppliers
• Educate customers about preventative maintenance
• Ensure employees follow all shop safety procedures
Skills/background needed:
• Automotive service, technical writing, or shop management experience (or willingness to learn)
• Understanding of automotive repair and preventative maintenance
• Strong customer service and communication abilities
• Ability to explain mechanical problems in terms customers can understand
• Leadership and team management skills
• Problem-solving abilities in a fast-paced environment
• Ability to manage multiple vehicles, technicians, customers, and deadlines simultaneously
• Valid driver’s license and acceptable driving record
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Local positions available.
Ready to get started? Submit your application below.